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privacy |
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Data Protection & Privacy Policy
Introduction
The purpose of this policy is to explain how Kudos IT Systems collects protects and uses personal data. Kudos IT Systems is committed to ensuring that any personal data supplied by its customers or is otherwise generated by its business activities is collected and processed fairly and lawfully in accordance with the UK Data Protection Act 1998.
What Types Of Personal Data Does Kudos IT Systems Collect?
Kudos IT Systems needs certain personal data to enable it to provide its products and services to its customers and end users. The personal data collected will generally include: company name company size and sector individual contact names and job titles for delivery installation support and billing postal address elephone and fax numbers e-mail addresses. Kudos IT also has access to personal data that is generated over the Kudos IT network including IP and email addresses for incoming and outgoing data and network usage data. In certain circumstances Kudos IT may also collect financial information about Kudos IT customers and end users from third parties to enable Kudos IT to assess its risks in granting credit terms and contact information about organisations Kudos IT considers may be interested in Kudos IT products and services.
How Does Kudos IT Obtain Personal Data?
Kudos IT obtains personal data in a number of ways including from orders placed by customers and end users (whether by telephone fax or email or by application form) from enquiries made by existing customers and potential customers (including information gathered at marketing events and via the Kudos IT web site) from third party list brokers from resellers who pass on personal data to Kudos IT about end users and directly from the Kudos IT network.
How Does Kudos IT Use The Personal Data That It Holds?
Providing and Improving the Kudos IT Service
Most of Kudos IT use of personal data is necessary to enable it to provide a service to its customers and its end users including order processing delivery installation and support services as well as for invoicing and in order to answer general customer enquiries. In addition Kudos IT may also use personal data to improve on the level and type of service Kudos IT offers to its customers. As part of this interest in improving the service provided Kudos IT may process personal data for the purposes of sales analysis and customer usage statistics.
Direct Marketing
Kudos IT may from time to time inform its customers end users and potential customers about Kudos IT and Kudos IT affiliate products and services and other information Kudos IT feels may be of interest. Customers and other recipients of information from Kudos IT may indicate at the time they first place an order with Kudos IT whether or not they wish to receive such information or at any later time by simply contacting Kudos IT.
To Whom Does Kudos IT Disclose Personal Data?
Kudos IT will pass personal data within its internal departments in order to fulfil sales and support obligations as well as to finance departments to enable invoicing. As a general rule Kudos IT does not disclose personal data to unaffiliated third parties except where customer consent has been obtained where Kudos IT is under an obligation by law to disclose personal data or where Kudos IT has contracted with third parties to assist in providing services to Kudos IT customers such as for delivery installation and systems support services.
How Does Kudos IT Protect the Personal Data it Holds?
Kudos IT takes customer confidentiality and security very seriously. Kudos IT has implemented appropriate internal security procedures that restrict access to and disclosure of personal data within Kudos IT. These procedures will be reviewed from time to time to determine whether they are being complied with and are effective. Kudos IT will also actively investigate and cooperate with law enforcement agencies any allegations of abuse or violation of system or network security as set out in the applicable Kudos IT Acceptable Use Policy.
Customers Rights
European Economic Area legislation gives individuals whose personal data is held by Kudos IT specific rights to access and rectify personal data held about them. These include the right to:
obtain from Kudos IT for a prescribed fee confirmation that personal data is held as well as a written description of such personal data the purpose(s) for which it is being used the source(s) of the personal data and details of any recipients request the deletion or rectification of personal data which is inaccurate as explained in Direct Marketing above to object to any unsolicited information sent by Kudos IT regarding promotions or new products and services.
Contact Details
If any individual wishes to contact Kudos IT regarding the personal data held about them or has any other question about Kudos IT data privacy procedures they should send a letter to the directors of Kudos IT.
Policy Updates
As part of Kudos IT commitment to compliance with data privacy requirements and to reflect changes in Kudos IT operating procedures Kudos IT may the terms of this policy from time to time and will post the revised policy on this website.
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